PRIVACY POLICY

WHAT PERSONAL INFORMATION DO WE COLLECT?

 

We collect and store any information that you enter on our website (for example, when making a purchase).

We store your name, billing address, shipping address, email address and phone number.

 

If you have decided to personalise an item then we would also store the personalisation details.

We will also store copies of all communication we hav with you reagrding an enquiry or the prduction of a personalised product. 

This is to assist us through the order process and for future orders you may place with us.

 

It is an option for you to provide us with additional guest information to personalise priducts such as a list of your guest names

for wedding products, which we use to print on your stationery.

This can also sometimes include using the addresses of your guests to print on invitation envelopes.

We are unable to gain this consent from your guests ourselves, and so by providing us with this information,

it is assumed that you have consent from your guests to do so.

PAYMENT INFORMATION

Payments are taken through third party services.

Those services will collect payment information (including credit card numbers and CVV codes).

We do not have access to or store you credit card information.

 

We also collect information about your device; such as: IP address and time zone. We also may use software tools to measure and collect session information (to see how you interact with our site!). The information stored can include: individual web pages or products that are viewed and information on how you interact with the site - such as navigation.

 

 

HOW DO WE COLLECT YOUR INFORMATION?

When you place an order on our site, it is part of the process to collect the personal information which you provide.

Please remember that your personal information will only be used for the purpose of fullfilling your order. 

HOW DO WE STORE YOUR INFORMATION?

Two 5 Designs is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

HOW DO WE COMMUNICATE WITH OUR CUSTOMERS?​

We may contact you via email or telephone to notify you about any orders you have placed,

to give shipping notifications or order confirmation.

If you have subscribed to our newsletter, we may occassionally notify you via email about any deals/offers that we have​.

If you wish to unsubscribe, please click here.

COOKIES & ADVERTISING

SHARING YOUR PERSONAL INFORMATION

We take the security of your personal information very seriously. We only share your personal information with our website provider - Wix. We currently do not make use of Google Analytics or any other third party service provider. We track cookies in order to make your experience as personalised as possible.

 

UPDATES

Please note, we reserve the right to modify this privacy policy at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the website.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what

information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

 

HOW LONG DO WE STORE YOUR INFORMATION?

Your information will be stored for up to 6 months after your order is shipped.

This is so we have all relevant information should you have an issue with your order or need to supplement it with more products.

 

  If you would like to: access, correct, amend or delete any personal information we have about you, please contact us

via email at michelle@two5designs.co.uk

Last updated on 28/09/2019 in accordance with General Data Protection Regulation (GDPR).