SHIPPING & RETURNS

SHIPPING POLICY​​

Most items are shipped within 2 - 5 working days of receiving payment.​

For wedding invitations, this time may be longer depending on the number of revisions required at the proofing stage.

If you require an item urgently, please contact us and we will endeavour to accommodate your needs.

All non-personalised items will be shipped same or next working day. Most orders placed before 1pm will ship same day but we cannot guarantee this.

SHIPPING COSTS

UK Orders

All UK orders are posted free of charge by Royal Mail 2nd Class post.

International Orders - Europe Only

For orders totalling £10 or less the shipping cost is £3

For orders totalling £10.01 - £49.99 the shipping cost is £5

For orders over £50 the shipping cost is £8

Worldwide Delivery

For delivery to countries that do not fall in to the above categories, please contact us for a shipping quote.


RETURN & EXCHANGE POLICY

Unpersonalised Items

Unpersonalised items may be returned for a full refund within 14 days of purchase.

Items must be unopened in their original packaging.

Please contact us if you would like to return an order for a full refund.

We recommend you use a tracked postage service to ensure the item makes it back to us safely.

We do not reimburse return shipping costs.

 

Personalised Items

All personalised items are non-refundable as we are unable to re-use or re-sell them.

Damaged/Incorrect Orders

If you receive an item that is damaged or has not been made as requested, please contact us as soon as you receive your order for a replacement or refund. All damaged orders must be reported to us within 5 working days of you receiving your order.

If an item is damaged, we will require photographic evidence and may ask for the item to be returned for inspection.

A shipping label will be provided in this instance. 

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